Help -new licence key hasn't been sent

lightcam
lightcam
Community Member
in Mac

I just upgraded from 1Password 3 to 1Password 5 but my licence key is nowhere to be found... I am told that it's been sent to my email, however I've only been emailed my old 1Password 3 licence key - what's up with that?

After I upgraded, I got this message: Register: With 1Password downloaded, click here to automatically add your license

But the link is not clickable.

So where do I get the new licence key from?

I like 1Password, but I hate the support from Agilebits, it sucks

Comments

  • Stephen_C
    Stephen_C
    Community Member

    You should see another clickable link at the bottom of the email—something like "view complete installation instructions" (sorry, can't recall exact wording). Do you and, if so, can you get licensed by clicking that?

    (If by any chance you use gmail it has a nasty habit of stripping out the licence code you need.)

    Stephen

  • Megan
    Megan
    1Password Alumni
    edited February 2015

    Hi @lightcam ,

    I'm so sorry to hear that you're having trouble getting your license file sorted out. We are working on making this process much simpler for users, as you're not the only one who has run into snags here.

    I am sending you a private message with a link to download your license file. This should get you all sorted out, but we're here for you if you have any further questions or concerns.

    ref: 266924

  • lightcam
    lightcam
    Community Member

    My license key doesn't work - at least I think it's the license key

  • Megan
    Megan
    1Password Alumni

    Hi @lightcam,

    The download link that I sent you in the private message is for a license file, not a license key. The page where you download the file should include instructions on how to apply this license file in 1Password 5.

    Where are you attempting to enter this license?

This discussion has been closed.