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Error after (automatic) update opening keychain

Thomas Neumann
Thomas Neumann
Community Member
in 1Password 4 for Windows

After the automatic Update to th new 1Password version, i get the following error when selecting an existing keychain synchronized to DropBox:

Changing MasterPW on iPhone does not help.

Regards
Thomas

Comments

  • AlexHoffmann
    AlexHoffmann

    Hi Thomas,

    Sorry to hear that you're experiencing this issue.

    It looks like the keychain file that you're syncing with your iPhone is missing a component.
    There are two possibilities how you can restore that component.

    1. Restore a recent 1Password backup from your PC. This article will tell you how to do so.

    2. Deactivate Dropbox sync on your iPhone; then remove the 1Password.agilekeychain file from your Dropbox folder; re-enable Dropbox sync in 1Password 5 for iOS; and lastly point 1Password 4 for Windows to the newly created 1Password.agilekeychain file in your Dropbox.

    Please let us know if this helps!

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