Trouble with Chrome & Firefox extensions, how to revert to older versions?

sjk

This discussion was created from comments split from: Update has rendered 1Password unusable.

mgb

i am having a problem after updating the extensions for both Firefox and Chrome. Clicking on the 1Password icon on my toolbar when i'm trying to enter a site does nothing now. How can I get the previous extensions back?

RichardPayne

@mgb try using the Restart 1Password Helper option on the application's Help menu.

mgb

I apologize for my earlier thickness. I tried your suggestion and found no difference. Accessing the 1P icon in the toolbar does nothing for any website on either Chrome or Firefox.

RichardPayne

https://guides.agilebits.com/1password-windows-kb/4/en/topic/troubleshooting-extensions-win

mgb

Everything worked perfectly until I did the extension updates on Firefox & Chrome. I have done the restart as suggestion in the link and continue to get no "life" from the 1P icon in the toolbar.

sjk

Hi @mgb,

Sorry you're still having trouble with using 1Password in Chrome and Firefox after trying what @RichardPayne suggested. Is it with version 4.2.5 of the extensions? And which version of the 1Password application are you running? Have you also restarted your system since this problem started?

mgb

Yes, it is version 4.2.5.; 1P is 4.1.0.538. And unfortunately, yes, I did restart the system last night after I first found an unresponsive 1P following the extensions updates.

svondutch

Accessing the 1P icon in the toolbar does nothing

@mgb Please turn OFF this setting: Help > Advanced > Verify web browser code signature

mgb

BINGO! That did it! Thanks a whole lot.
I have to question why this was necessary, but you've more problems to solve. Thank you!

sjk

Happy to hear @stefan's suggestion worked for you, @mgb. Thanks for letting us know! :)