Charged but received no confirmation e-mail

Talisbv

Hi there,

Not so much of a Forum thread post. One more for a support e-mail, but there doesn't seem to be one.

My credit card was charged for a subscription, but I never recieved a confirmation e-mail.

It would be great to discuss how this can be fixed

RichardPayne

Email support+licenses@agilebits.com.

LauraR

@Talisbv - yes, please email us at support+licenses@agilebits.com and we will get this resolved for you. Please include both your full name as well as email address just in case you misspelt your email address in your order. Thanks !

MikeT

Hi @Talisbv,

While we wait for your email, please also note that 1Password is not a subscription service, you only get charged one time for the purchase and never again for the specific 1Password version you bought.