Extension icon not showing in Firefox toolbar?

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bikegrrl
bikegrrl
Community Member

Using Firefox 36.0.1 on an iMac running Yosemite 10.10.1. Downloaded 1Pass and set up successfully. Automatic login recording works great. Downloaded the Extension vers. 4.2.5. but it doesn't show in the Firefox toolbar. I can see the extension itself is installed when I check Add-ons in Firefox. Read older solutions in these forums, but they don't work. Tried everything I read about including disabling "Verify Browser Code Signature" and re-starting everything. Couldn't figure out how to drag the extension icon onto Firefox Customize as per one suggestion. H-m-m....

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  • bikegrrl
    bikegrrl
    Community Member
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    GREAT! I knew posting would solve this. I just see the icon now up at the very top. Tiny and gray. Sheesh.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @bikegrrl,

    Well we're happy to hear you've located the icon and that the extension is working. Was it a case that you were looking for the older icon?

  • mmitch
    mmitch
    Community Member
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    Well, I still cannot find it. Must be blind!!! Any help would be appreciated.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @mmitch,

    I'm sorry you're having trouble finding the 1Password extension in Firefox! The first thing to check is that the extension is installed. In Firefox, go to Tools > Add-ons. If the extension isn't installed:

    On the other hand, if the 1Password extension is listed there, make sure it's enabled. If it still doesn't appear in the toolbar, try these steps:

    • Go to View > Toolbars > Customize.
    • Drag the 1Password icon to Firefox’s toolbar.
    • Click Exit Customize to finish.

    Does that help at all? Let us know how it goes and we'll take it from there. Thanks!

  • mmitch
    mmitch
    Community Member
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    Hi @Drew_AG,

    Turns out my problem was actually an old version of Firefox. Once I updated to the latest version, 38.0.5 it works great. Previously, I was on v28.

    Thanks for a quick reply.

  • Jasper
    Options

    On behalf of Drew, you're welcome. I'm glad to hear it's working now. :)

    Please let us know if you have any other questions!

This discussion has been closed.