Is something supposed to happen when I click on the 1Password browser icon
- Went to bank site
- Filled in name, per the instructions on the support page
- Clicked the 1Password icon
- ......
I've been looking through the support pages for about 30 minutes and can't figure out what I do to enable auto-field fill ins. Where should I be looking?
Thanks!!
Comments
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@Geezmokleez - This could be antivirus or anti-malware software blocking the connection. We have a great troubleshooting guide that should help here
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So, the troubleshooting guide told me to reset IE, which I did. Now the 1Password button is completely gone, and not available to add from the Customize option on the toolbar. How do I get it back?
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@Geezmokleez - to reinstall the 1Password Internet Explorer extension -
- Run 1Password main app, select Preferences > Browsers - check the box for Internet Explorer.
- Click on OK.
- You will see the security window asking if you want to allow changes - answer 'Yes'.
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Box was already checked; I unchecked it and got a security window, which I allowed. Then I re-checked it, got another security window, and allowed that. Went to IE; still no button, and it's not in the choices for adding from the Customize option.
I appreciate your help with this; any other ideas?
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Hi @Geezmonkleez,
Please try this:
- Open IE, click on the gear icon on top right of IE to select Manage Add-ons
- Select Toolbars and Extensions on the left sidebar and please ensure that both 1Password components are enabled by right-clicking on them to select Enable. It should look like this at the end:
After that, restart your computer first, right-click on the command bar to customize it, and see if 1Password shows up now.
If nothing helps, can you tell me which version of Windows you're using?
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