Trail Expired?

steeben
steeben
Community Member
in Mac

Bought 1password 4.4 on mac store. Upgraded to 5, just now getting a 'trial expired' notice on the app and the browser helper. Apparently I have a licence for v3. but obviously that doesn't help me here.

Here's my receipt from the mac store.
https://www.evernote.com/shard/s7/sh/8f90e8d1-5326-47d2-b551-d5c68ed19f2b/7ea760664a5a783ceaeb93f4840d6d46/deep/0/Your-receipt-No.203075526718---steve@filamentlab.com---Filament-Creative-Inc.-Mail.png

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @steeben,

    Glad to hear you're recently made the upgrade!

    The "trial expired" notice means you've downloaded 1Password from the AgileBits website but you haven't bought the license from us. When you buy 1Password from the Mac App Store, your license is tied to your Apple ID, and you need to download updates from the App Store as well in order to keep running a licensed version.

    So check out this guide to switching to the Mac App Store version of 1Password. In Step 2, you'll want to upgrade 1Password from the Updates tab in the Mac App Store. Make sure you're logged in with the same Apple ID you used to buy version 4.4, or else you'll be asked to pay again.

    I hope this helps! Let us know how it goes for you. :)

This discussion has been closed.