Cannot install Firefox extension because of a connection failure [Caused by Avast]

froggies13

cannot install extension on firefox it says: The add on could not be downloaded because of a connection failure on agilebits.com. Has been saying this for several days. See screenshot here: http://screencast.com/t/y5Y7pxUfMP5 (the error grays out when I take the screenshot but it is in the red box).
Thanks!

LauraR

@froggies13 - I'm so sorry you are having a problem with installing the 1Password Firefox extension. Can you try installing from the alternate location as shown in this screen shot -

Please let us know if this helps.

froggies13

I get the error after I click Allow as shown on your screenshot.

froggies13

The same error as before for the alternate location.

senalli

Hi, just wanted to mention that the same happens to me as well. I also tried the alternate link and it gives the same message: "The add-on could not be downloaded because of a connection failure on agilebits.com".

Windows 8.1, 64 Bit / 1Password 4.3.1.560 / Firefox 37.0.2

LauraR

@froggies13 and @senalli - Are either of you using Avast as it is know to block the install.
Can you try installing the extension as in this guide.

Please let us know if this helps.

froggies13

Yes I use Avast.

LauraR

@froggies13 - Thans for that. Did you try using the method I suggested above? Did this work?

froggies13

I disabled Avast, installed the extension and then re-enabled avast. Seems to be working fine. Thanks!

LauraR

Great - thanks for letting us know!

senalli

Hi, I just wanted to get back to you to let you know that I too was using Avast. I temporarily disabled it and was able to add the extension without any issues. Thanks

LauraR

@senalli - Thanks for letting us know :)