Newbie trying to use 1password
I purchased 1password last night. It seemed to fill in passwords for a time last night, but this morning, it doesn't do anything. Help!
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Hi @bpeter5964,
Thanks for your purchase, I'm happy to hear you're using 1Password now! :)
When you say that 1Password "doesn't do anything", are you navigating to a website and expecting your login data to be filled in automatically, or are you taking an action to have 1Password fill it for you? 1Password never fills a login form on a website unless you explicitly tell it to do so by double-clicking a Login item in the main 1Password app, or by selecting the Login item from the 1Password extension in your web browser (or using the ⌘\ keyboard shortcut). We have more information here: Why doesn’t 1Password automatically fill forms when the page loads?
Does that help to explain what's happening (or not happening) on your end? If the 1Password extension does not seem to be filling your login credentials when it should, please let us know the exact steps you're taking to open a website and to have 1Password fill your info. Also, do any of your Login items work correctly, or is this a problem for all the Logins you've created so far? The more information you can give us the better and more quickly we'll be able to assist you. Thanks in advance!
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I hope so. I'll get back to you later when I have time to play with it. Thanks!
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No problem, just let us know if you have more questions about that or need help - we're here for you! :)
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