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1password app crashes when launching anything to browser

qor072
qor072
Community Member
in Mac

1Password v5.1 (510035); OS X 10.10.2

Most of the app works flawlessly, as it has for years, however whenever I launch anything into a browser the app crashes. This could be launching to a site to fill in or the release notes from the Help menu. Both result in a crash. The browser extension works fine. Ideas?

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @qor072,

    We're up to 5.3 now (5.3.1 on the website) so it might be worth updating and seeing if you're still experiencing the same problem :smile:

    If the issue persists please do let us know and of course we'll work with you but you may find installing the update itself cures the issue.

  • qor072
    qor072
    Community Member

    5.3.1 installed - no change.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited May 2015

    Hi @qor072,

    Would you mind sending us a Diagnostics Report from your Mac so we can look for potential bugs in the system log? Here's how:
    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    ref: MCA-92722-581

This discussion has been closed.