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[lost-license] I accidentally purchased my license twice...

matthewk08
matthewk08
Community Member
in Mac

I accidentally purchased my license twice... how do I make sure I am only charged for one of them?

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @matthewk08,

    No problem! I've just refunded your second purchase and deactivated the second license. Then I resent your license to you via email so you'll know which one of the two to use in the future. You should see the refund in your account within a few business days; please let us know if you don't see anything within 5-7 business days. Cheers. :)

  • matthewk08
    matthewk08
    Community Member

    Thank you so much! Really appreciate the help and great customer service.

  • Drew_AG
    Drew_AG
    1Password Alumni

    On behalf of @Vee, you're very welcome! I'll make sure she sees your reply as I know she'll appreciate your kind words. :)

    We're always happy to help, so please let us know if you ever need anything else!

This discussion has been closed.