I can't get the browser extension for Firefox, version 38.0.1.

Options
MrLibraryMan1
MrLibraryMan1
Community Member
edited May 2015 in Mac

The error message says after clicking on the download link, "The download could not be added because of a connection failure on agilebits.com." How do I resolve this? BTW, I have agilebits.com listed in Firefox's preferences> Security> Allowed Sites - Add-ons Installation.


1Password Version: 5.3.1
Extension Version: Not Provided
OS Version: OS X 10.10.3
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @MrLibraryMan1,

    One possibility is a temporal blip at our end. I've just successfully visited https://agilebits.com/onepassword/extensions/ and downloaded and installed the Firefox browser extension so it could be worth rebooting your Mac (that will will take care of any stale caches) and see if Firefox reports back with the same error.

    It might be an ongoing CDN issue as well though. If we're in very different locations we might be served by different servers and maybe there's a problem with the one you reach out to. Lets see if a reboot and another attempt makes any difference and we can take it from there :smile:

  • MrLibraryMan1
    MrLibraryMan1
    Community Member
    Options

    I rebooted my Mac twice last night and once again after receiving your message. I still cannot get a download of the browser extension.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @MrLibraryMan1,

    Let's see if we can narrow it down to being a browser specific issue or a system/network issue.

    Could you try opening Safari for me please and visit 4.3.1 Firefox Extension link. If it downloads the XPI file you can supposedly drag it on top of the Firefox window to install. That would suggest something very specific to Firefox. If you can't download in Safari either it could possibly be anti-virus software, do you run any that might have taken a dislike to our extension? I ask as supposedly we do have to work with the anti-virus companies on Windows for matters like this.

    Fingers crossed and we'll wait for you to report back.

  • MrLibraryMan1
    MrLibraryMan1
    Community Member
    Options

    That worked! I never knew you can drag an add-on to Firefox to have it start the installation process. Thank you very much, littlebobbytables!

  • Vee_AG
    Vee_AG
    1Password Alumni
    Options

    Thanks for sharing the good news, @MrLibraryMan1! Glad to hear that littlebobbytables was able to steer to toward a solution.

    Sounds like things are running smoothly now, but we'll be here if you should need anything else. :) Cheers!

This discussion has been closed.