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1Password showing up twice in context menus

suprenant
suprenant
Community Member

Hi, 1Password is showing up twice in my context menus (see attached screen shot). How can I make this disappear?


1Password Version: 5.3.1
Extension Version: Not Provided
OS Version: OSX 10.10.3
Sync Type: Not Provided

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @suprenant,

    My first guess would be that you have more than one 1Password app installed on your computer. We could determine that for sure if you'd like to send us a Diagnostics Report from your Mac. Here's how:
    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report, we should be able to pinpoint any extraneous 1Password apps or supporting files and give you steps to remove them safely. Please Don't use any app cleaning utilities to try to remove them, because such utilities have a history of removing or damaging vault data, which is not what you want!

    We'll keep an eye out for your Diagnostics Report. Thanks!

This discussion has been closed.