Can't get updates.

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joseph_hite
joseph_hite
Community Member
edited May 2015 in Mac

Get message-Failed to check for updates.A server with the specified hostname could not be found . I have 2 macbook pros and I have no problem with the updates on them. Everything else on my mac with 1password works great, just can't get updates. I have 1Password Version 5.3(530032) from the Agile web store.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • joseph_hite
    joseph_hite
    Community Member
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    1Password Version 5.3

  • Stephen_C
    Stephen_C
    Community Member
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    Checking for updates does work for me. It's possible there may have been some temporary glitch. If it still doesn't work for you reboot the recalcitrant Mac and try again.

    Incidentally, I'm a little unclear what Mac is giving the problem, because you say:

    I have 2 macbook pros and I have no problem with the updates on them. Everything else on my mac with 1password works great, just can't get updates

    I'm assuming there's a mysterious third Mac somewhere in the equation. :)

    Stephen

  • joseph_hite
    joseph_hite
    Community Member
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    I'm sorry about the third Mac. I have a mac desk top along with two macbook pros.the problem is with the desk top.

  • Stephen_C
    Stephen_C
    Community Member
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    Did you try re-booting that Mac?

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @joseph_hite,

    I'd go with the reboot idea too. It could be a stale DNS cache or similar that is the issue. A reboot should take care of that if it's the case. If it doesn't it might be worth checking to see if you're using a proxy or different DNS server settings on the Mac compared to your MacBooks.

    Worst case scenario, does you Mac allow you to download the latest copy of 1Password from our AgileBits Download page? Due to how Mac apps work (I like this system) you can simply drag the old version to your Trash and then move the new version into /Applications/ and upgrade done :smile: it's not an ideal way of doing it so we'll want to make sure going forward that it's behaving properly but it would be a reasonable sanity check to see if your Mac is having trouble reaching our site for any reason.

This discussion has been closed.