1password helper unexpectedly quits every time I restart my mac
Evert time I restart my Mac I get the error message shown in the attachment. I click "Cancel" and everything then proceeds as normal. Please advise.
(Macbook Pro, 2013, 1password 5.3.1)
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @patmbolger,
The first thing worth trying here would be to trash this particular copy of 1Password and see if it still occurs with a fresh download.
- Quit both 1Password and 1Password mini. You can do this with the keyboard shortcut
⌃⌘Qwhen 1Password is open (it doesn't have to be unlocked). - Drag the 1Password application from your
/Applications/folder to the Trash. Please don't use an app cleaner. - Reboot your Mac.
- Download 1Password again from the same place you purchased it. So via Apple's App Store application if you're a MAS user and from our AgileBits Download page if you're an Agile Web Store (AWS) customer.
It might not help but for a first step it's worth trying just to see. Please do let us know and if need be we'll brainstorm some more ideas :smile:
0 - Quit both 1Password and 1Password mini. You can do this with the keyboard shortcut
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Hello - I tried reinstalling per above and got the same behavior when I started 1password.
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@patmbolger: Ouch! I'm sorry to hear you're still having trouble. The best thing to do would be to use the 1Password Troubleshooting tool to generate a diagnostic report and send it to support+forums at AgileBits dot com so we can look at the logs to determine exactly what is happening. Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)
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