1Password is set up as a new user, but there is an existing vault that it should be using.

hVs · May 2015

I'm so lost that I want to cry...please help!

IT guy left and gave me the password for 1password.
I loaded the legacy version for OSX 10.9.2 (your version 4-1)
I opened the application and said that I was a new user.
I put in a new password and it created a new vault for me
HOW DO I USE THE ORIGINAL PASSWORD TO ENTER THE VAULT THAT WAS ALREADY SETUP?????

PLEASE PLEASE HELP

removed by AgileBits

1Password Version: 4
Extension Version: 4.4.3
OS Version: OSX 10.9.2
Sync Type: I have no clue!

peri · May 2015

Hi @hVs. I've removed your personal information to protect your anonymity. :) Please don't cry! We'll be happy to help get things sorted out here.

I'd like to ask you to create a Diagnostics Report from your Mac
https://support.1password.com/diagnostics/Mac.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

ref: TIG-54971-346

1Password is set up as a new user, but there is an existing vault that it should be using.

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