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Unable to install update

Drew_AG
Drew_AG
1Password Alumni
in Mac
This discussion was created from comments split from: Chrome extension/plug-in update fail.

Comments

  • Frederick Heim
    Frederick Heim
    Community Member

    1: Pop-up shows
    [1Password Update available, Click here for details - Ignore/Update]

    2: When I click [update] it says "Failed to extract application archive" and I get all this info in another pop-up window:
    1Password for Mac 4.4.3 is now available.

    4.4.3 (build #443000)

    If you see "Failed to extract application archive" message while trying to install this update, please download directly from agilebits.com.

    1Password 4.4.3 is a free update for all existing 1Password 4 customers.

    We love to hear from you! Please join us in our discussion forums to provide feedback or get in touch with us at support@agilebits.com, @1Password on Twitter, and Facebook!

    FIXED
    Fixed issue where saving a new login from the browser extension would only copy over the username and password fields.
    Fixed problem introduced in the previous beta where exiting the edit mode without any changes prompted the user to save or cancel.
    Fixed problem where backups could not be performed/restored in Mountain Lion.
    Fixed problem where newly saved items via the autosave window were not visible in the login category in 1Password mini.
    Fixed rare problem where 1Password does not connect to 1Password mini after update and a fresh download was required.
    Fixed crash when enabling/disabling the "Verify browser code signature" checkbox if the primary vault was locked.
    Fixed rare crash when displaying the details view for certain vulnerable items.

  • Drew_AG
    Drew_AG
    1Password Alumni

    @Frederick Heim

    Hi Frederick,

    It sounds like you're having a very different issue now than the one you originally posted about in your previous thread, so I've moved your new message to a separate discussion. I'm sorry you're having some trouble installing the update for 1Password for Mac!

    In the previous thread from several months ago, you mentioned that you were using 1Password 5 for Mac. But the message you're getting now is for trying to install an update for 1Password 4 for Mac. So I'm not sure if this is on a different Mac with an older version of Mac OS X, but assuming you are trying to use the AgileBits Store version of 1Password for Mac, you should be able to solve the problem with these steps:

    • Go to the Applications folder and drag 1Password 4.app to the Trash (do not use any app cleaning tools).
    • Empty the Trash, then reboot your Mac.
    • If you're using Mac OS X 10.10 (Yosemite), download a fresh copy of 1Password 5 from our download site.
    • If you're using Mac OS X 10.8 or 10.9, download a fresh copy of 1Password 4 from the "Legacy" section at the bottom of our download site.
    • Once downloaded, unzip the file if necessary and drag it to the Applications folder.
    • Double-click the new app to open it.

    Does it work now? Please let us know how it works out for you, thanks!

This discussion has been closed.