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Mini extension works, but the app can't find the file

Rachel_k
Rachel_k
Community Member
in Mac

I have a chrome extension (1 password mini) that works (and I am using right now. But, when I go to the app (which I recently upgraded) - the app has "forgotten" where the password file is saved and gives me a "find existing" prompt. And I have read lots of the tickets, and I can't find the actual file name that I would be looking for. It "should" be in dropbox - but i can't see it... so the extension works - but the app doesn't and this is frustrating, because I can save new passwords - and the go "somewhere" but I can't find that file when searching in in finder in my mac, in dropbox, and in icloud. What suggestions do you have?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Rachel_k,

    I have my suspicions and I think the easiest way to confirm everything would be with something called a diagnostic report.

    I would like you to create the following Diagnostic Report please.

    and attach that in an email to us at support+ forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

    Once we see the report we'll know for sure if my hunches are correct or not.

This discussion has been closed.