Open vault from another device not working

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Sid70
Sid70
Community Member

Ok. I have a macbook pro and iPhone both with 1password (latest versions) working (and synced to iCloud).

I am now trying to sync the info from these devices to my iMac. So I open 1password on my iMac and select that I've used 1password before>from another device>more information... at this point it just jumps to a web page explaining what I've just done.

Instead of taking me to another step where I assume I choose a device I'm directed to a web page that doesn't help.

Any ideas?

TIA


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2015
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    Hi @Sid70,

    Thanks for taking the time to post your question here. Sorry you're running into trouble getting 1Password set up on your iMac with iCloud Sync.

    iCloud Sync requires the version of 1Password available on the Mac App Store (as well as OS X 10.10 Yosemite, which I'll assume you have on your iMac).

    I see that you bought a 1Password 5 for Mac single license from our AgileBits Store a few days ago, which means you are probably using the version that doesn't have the iCloud Sync option. If you are syncing to iCloud on your MacBook Pro, then you must've bought 1Password from the Mac App Store at some point.

    So here's what I'll suggest you do on your iMac:

    • Open Mac App Store, make sure you're logged in with the same Apple ID you used to buy 1Password
    • Install 1Password from the "Purchases" tab
    • Follow the relevant steps in this article to complete the switch to the Mac App Store version
    • Confirm that you'd like a refund for the license you bought from our store the other day. We can process a refund within 30 days of the purchase.

    Sound like a plan? :)

    ref: 54226

  • Sid70
    Sid70
    Community Member
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    Hi Vee,

    Thanks for your reply.

    Nope. I downloaded 1password directly off your website which is also where I purchased it (as an upgrade from 1password 3 which I already had a licence for). I am running 5.3.2 (532001) on my macbook pro. However, you're correct that the version on my MBP doesn't seem to support iCloud. I can see where the confusion has come.

    This is what I did. Setup 1password on my MBP. Then I set up a wi-fi server from my MBP to sync it to 1password in my iPhone. That worked well. Then I saw the option on my iPhone to sync my vault to iCloud, which I then did.

    Now having downloaded 1password again from your website but this time on iMac, when I selected that I've used 1password before>from another device>more information... I was hoping to able to setup this vault on my iMac via iCloud. Obviously I'm wrong.

    So question is... how do I get this vault that I now have on my MBP and iPhone onto my iMac. What version do I need to be running? Do I need to purchase another licence (I didn't really think about the 'single licence' aspect. I assumed it was 'single user' so as long as it was just me running it (as it is) then that would cover my needs.

    I also didn't realise there was a difference in versions between your website and app store. All quite confusing!

    Hopefully you can help me untangle this mess!

    TIA ;-)

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @Sid70,

    Thank you for the additional information about that. It sounds like we misunderstood - sorry for the confusion!

    As Vee mentioned, iCloud sync is only available in the Mac App Store version of 1Password 5 for Mac, not the AgileBits Store version. However, you can sync 1Password between your Macs and iPhone using Dropbox sync. It works automatically once you set it up, just like iCloud sync. Once you set up Dropbox sync on your MacBook Pro and/or iPhone, you can choose to sync your data from Dropbox when setting up 1Password on your iMac.

    It should be fairly easy to set up, but if you need any help with Dropbox sync or have more questions about your sync options, please let us know. :)

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2015
    Options

    I'd just like to add to what Drew said, to mention that you don't need to buy another license, @Sid70.

    You were right that the single license is for you as a user, not for a single device. It's good for all the Mac computers you may have, and can also be shared with up to 5 family members in your household. So, as long as Dropbox sync is cool with you, then you're good to go, no further purchase necessary! :)

  • Sid70
    Sid70
    Community Member
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    Thanks Vee and Drew for your replies! Just when I thought I'd left dropbox behind and started using iCloud and iCloud drive etc.

    Can I ask why only the app store version supports iCloud sync?

    Could you also just explain to me what the difference between wifi syncing and other types is. Point me to a link if you like.

    Thanks ;-)

  • Vee_AG
    Vee_AG
    1Password Alumni
    Options

    Hey @Sid70,

    No problem, we've got tons of information about this stuff! :)

    A good place to start would be our comparison of sync options, which gives an overview of the differences and requirements of each sync solution and contains links to the user guide pages on how to set them up.

    Apple's requirements only allow apps downloaded from iOS or Mac App Stores to utilize iCloud. You can read more about that here and here.

    We would not recommend Wi-Fi sync for you because it's only available between a single Mac (or PC) and one or more iOS devices. It's not meant to sync between two Macs, which you have.

    iCloud and Dropbox both automatically sync your data across devices wherever they are, as long as they're connected to the internet.

    If you're only using Apple devices, and you do decide that you'd like to switch to iCloud after all, we can process the refund as I mentioned before, as long as you let us know within 30 days of the purchase. I hope this helps! :)

  • Sid70
    Sid70
    Community Member
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    Hey Vee,

    Thanks. So are the costs of buying via your website and via the app store different? Is there an upgrade option via app store? Sorry for all the questions. I've just moved over completely to apple products again.

  • Vee_AG
    Vee_AG
    1Password Alumni
    Options

    Another great question, @Sid70! Glad to see you're considering all aspects. Sorry I forgot to mention this before.

    Unfortunately, we don't have any way to give upgrade discounts on Mac App Store purchases like we can in our own store, so if you did want to switch, it would be full-price; i.e., another $25 after the $24.99 refund from your AgileBits Store purchase. I don't know if iCloud sync is that important to you (I use Dropbox sync, as do many of my teammates, and it works great), but it's totally your call.

  • Sid70
    Sid70
    Community Member
    Options

    Hi Vee,

    Just to explain the pricing from my side (since I'm based in the UK). To upgrade from 1password 3 to 5, I had to pay $24.99 = approx £16... very happy to do so! Now, to download the version off the app store I need to pay £39.99... that's almost 150% more than I paid for an upgrade via yr website.

    That's kind of a nuts pricing strategy. I mean obviously I'm not going to pay that just to get iCloud syncing. But seems a shame customers can't get access to features they'd like because of some weird pricing anomalies and lack of pricing control.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2015
    Options

    Hey @Sid70,

    The app costs the same in the Mac App Store as it does in our AgileBits Store; but we are able to give a 50% discount to previous license holders in our own store. We wouldn't want you to have to buy the full-price Mac App Store version in addition to the half-price license you bought from us. That's why I offered the refund from our store, so you'd only have to pay for the app once.

    I'm sorry we can't give existing users a discount through the Mac App Store; we would if we could. The only other option would be to only offer the app in one store or the other; we've opted to give users the choice, and we try to give you as much information as possible to make an informed decision about which version to buy.

    iCloud is an Apple product, and Apple owns the App Stores, so they get to set the rules about how those things work. We're doing our best to make these features available to our users, and we apologize if it's confusing. Please let us know if there's anything else we can do to clarify or help with this. And thanks for your support of 1Password!

This discussion has been closed.