How do I speak to customer service on the phone
I cannot find answers on the web site. Or forum. How do I speak to a live person regarding customer service of 1password?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Begin by asking your question here. If sensitive information is involved, ask in general terms.
The forums are the first line of support, they are monitored by AgileBits staff. Experienced users and Agile staff can answer many questions here (and an answer on the forum to one person can help many people). If email support seems best to the moderators or staff, the query can then be taken to email.
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We're a small team and don't have the means to provide inbound phone support, so we try our best to solve problems via forums or email if at all possible. A benefit of forum/email support is that you can work on the problem at your own pace. Also, it's often necessary to have someone send us a diagnostics report, or screenshots, or other information that cannot be sent over the phone. It also allows us to research questions if we don't have an immediate answer, and get back to you with the correct information.
Depending on the issue, we're usually able to solve things quickly here, but if you don't want to use these public forums, please feel free to email us at: support@agilebits.com
Whatever the problem is, I do hope we can help you to solve it soon! If you decide on using forum support, just describe the problem, and we'll take it from there. We're always happy to help! :)
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