Can't even get started . . .

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jaysher
jaysher
Community Member

I downloaded the free trial (because I need this I think!). It asked me for a master password, and then to confirm it and write a security question.

Then it asked me to sign in and keeps telling me I have the wrong password. So I can't even get going on this! Help - is there a way to re-set this and start over?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Jasper
    Options

    Hi @jaysher,

    Thanks for taking the time to contact us. I'm sorry to hear that you're having some trouble.

    Please follow these steps to start over with a new vault:

    How do I start over with an empty vault?

    We also have some tips for creating a strong, memorable Master Password:

    How do I choose a good Master Password?

    If we can be of further assistance, please let us know. We are always here to help. :)

  • jaysher
    jaysher
    Community Member
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    Okay, this is driving me crazy. I have so many problems, I have been locked out of my financial accounts. Can I submit a list of my problems directly to customer support or do I have to post on the user forums? Or should I just uninstall this stupid program?

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @jaysher,

    JasperP and indeed myself are both part of the AgileBits team so you are in fact in contact with support. If you post here it will be read by somebody from AgileBits or if you feel uncomfortable we can move this to email.

    Referring to your comment about being locked out of your financial accounts, I assume this is separate from your original cause for posting?

This discussion has been closed.