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AgileBits store refreshing after completing checkout

dangreaves
dangreaves
Community Member
in Mac

Hey guys,

I purchased a licence for 1Password 5 today and was taken to the AgileBits store in a popup window from the main application.

After completing my credit card and contact details and clicked buy (cant remember the exact button label), the form just emptied as if the page had been refreshed without any indication of success.

I thought I had better wait and turns out the licence purchase went through fine as the 1Password app was unlocked and I received an email with my licence key. Luckily I didn't re-enter my details as I would have presumably been charged for two licences.

Just thought I would let you guys know.

Dan

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @dangreaves,

    Thanks for taking the time to let us know about that! I'm sorry for any confusion. It sounds like we could make that a lot clearer, and I'll be happy to send your feedback to our web team. Just to make sure everything was ok with your order, I found your purchase and confirmed everything looks fine there.

    If you need anything else, please let us know - we're always glad to help! :)

This discussion has been closed.