Licence upgrade offer me licence for 1Password 5 but i'm already using it.

Joel_A

Hi there, i'm using 1Password 5 on my iMac, MBP, iPad ans iPhone. I wanted to upgrade my licence to be able to use it on a Windows machine but when I enter my licence, It offer me to buy a 1Password 5 licence or a 1Password 4 licence for Windows or the Mac + Windows bundle. Why would I buy a 1Password 5 licence when my 1Password 3 licence work? There is something I'm missing here...

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1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: OS X 10.10.3
Sync Type: Dropbox

Drew_AG

Hi @Joel_A,

Normally 1Password 5 for Mac is a paid upgrade from 1Password 3 for Mac. However, I found your license in our system, and it looks like you bought your 1Password 3 license in 2013 which means you received a free upgrade to a 1Password 5 for Mac license. Therefore, you don't need to purchase another license for 1Password 5 for Mac, and you can simply use your upgrade discount to purchase a license for 1Password 4 for Windows.

Sorry for any confusion about that! If you have more questions about that or need anything else, just let us know. :)

Joel_A

Thank for the fast answer!!!
So I only have to buy a 1Password 4 for Windows licence at discount price of 24,99$, I don't have to buy the Mac + Windows Bundle at 34,99$? Is that right?

hawkmoth

@Joel_A - Yes, that's right. You don't have to buy the bundle, since you already have the license for OS X.

Joel_A

Thank you so much guys, app is amazing and service too.
Have a great day.

Vee_AG

Hi @Joel_A,

Thanks for the kind words! We're glad you enjoy 1Password 5 for Mac, and hope you like our Windows app just as well. We'll be here if you need anything else. Cheers! :)