Licence upgrade offer me licence for 1Password 5 but i'm already using it.

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Joel_A
Joel_A
Community Member
edited June 2015 in Mac

Hi there, i'm using 1Password 5 on my iMac, MBP, iPad ans iPhone. I wanted to upgrade my licence to be able to use it on a Windows machine but when I enter my licence, It offer me to buy a 1Password 5 licence or a 1Password 4 licence for Windows or the Mac + Windows bundle. Why would I buy a 1Password 5 licence when my 1Password 3 licence work? There is something I'm missing here...


1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: OS X 10.10.3
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @Joel_A,

    Normally 1Password 5 for Mac is a paid upgrade from 1Password 3 for Mac. However, I found your license in our system, and it looks like you bought your 1Password 3 license in 2013 which means you received a free upgrade to a 1Password 5 for Mac license. Therefore, you don't need to purchase another license for 1Password 5 for Mac, and you can simply use your upgrade discount to purchase a license for 1Password 4 for Windows.

    Sorry for any confusion about that! If you have more questions about that or need anything else, just let us know. :)

  • Joel_A
    Joel_A
    Community Member
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    Thank for the fast answer!!!
    So I only have to buy a 1Password 4 for Windows licence at discount price of 24,99$, I don't have to buy the Mac + Windows Bundle at 34,99$? Is that right?

  • hawkmoth
    hawkmoth
    Community Member
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    @Joel_A - Yes, that's right. You don't have to buy the bundle, since you already have the license for OS X.

  • Joel_A
    Joel_A
    Community Member
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    Thank you so much guys, app is amazing and service too.
    Have a great day.

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @Joel_A,

    Thanks for the kind words! We're glad you enjoy 1Password 5 for Mac, and hope you like our Windows app just as well. We'll be here if you need anything else. Cheers! :)

This discussion has been closed.