Possible syncing issue
In desperate need of some help, but not sure what happened with my 1 password. Boss tried to change his password…there was a syncing issue. Everything seems to have reverted to an older time, and 1 pass account info is all missing from my computer. Is there a support # where I can speak with someone? Our IT guy can't even seem to figure it out.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
You haven't given any indication of what version of 1Password you are using, but if it's version 5, what do you see in 1Password > Preferences > Backup? Anything like the attached image, which lists all the backups? If you click on the most recent one there, can you open it with your master password? What about the next most recent backup?
0 -
Hi @lorimyers,
Sorry to hear you're having trouble with 1Password! Thanks for posting here. We're a pretty small team, and we don't have a support hotline at this point, but if you send an email to support+forum@agilebits.com we'll help you out right away. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down your email and ensure that it is dealt with quickly. :) Thanks!
Edit: I have sent you an email directly to expedite resolution of this issue. We'll continue the conversation there.
ref: XKL-17112-621
0
