1PW app not saving display setting changes

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davidn
davidn
Community Member

I'm using the Item List Layout > Top view (yes I guess that makes me a rebel!) and I drag the Title column width as desired. When I quit and start the app again or after a shut down then the column width setting has changed.
Same with changing sort by date setting. I change it to get most current on top and switch away to another source list and the sort order is back to Title. When I select sort by Modified or Created, and change to get current at top, the selected line item is well down the list, not at the top. Is this the designed behavior? I would think if the user wants to sort to see the most recent Modified item, the selection would go to the top of the list... Is this the way it's supposed to work?
Also there's no visual indication of what the sort column is, as there is in Finder for example, a little up or down arrow shows you the sort column and direction. 1PW column headers all look the same no matter what the sort order is.
Thanks for any help in correcting this.


1Password Version: 5.3
Extension Version: 4.0.1 firefox, 4.3.1 safari
OS Version: 10.10.3
Sync Type: dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni
    edited June 2015
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    Hi @davidn,

    Thanks for taking the time to contact us about these issues! Those are definitely bugs, and I apologize for the inconvenience. Our developers are aware of those problems, although I don't have a timeframe for when to expect a fix. I'll add your comments to our internal tracker.

    I'm sorry again about that! Please let us know if you have more questions or need anything else - we're here for you! :)

    ref: OPM-3120
    ref: OPM-3108

  • davidn
    davidn
    Community Member
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    Hi Again Drew_AG; you seem to be assigned to my cases... Lucky you! :-)
    Well, all I can say here is, that I'm a long time user of 1PW and I have to say, Agile... does not seem to put user experience at the forefront, as it, imho, should. But that's my opinion as a paying customer, not as the owner of the business.
    Again imho Agile has a pretty good lead in this field, so I'd suggest adding to staff with some user experience people, or shifting developer attention from their Apple Watches back to making 1PW make sense and work the way other Mac interfaces work.
    I'd also suggest, if it hasn't already been done, to make 1PW items transportable, that is, my customer relations experience, not with you, but others on other issues, has been so bad that next time I'm looking at an upgrade, I am likely to jump from the 1PW ship and try something else. So it would be smart and show your customers they can respect Agile by saying 'hey, we're so confident we are the best, here, take your Items to another product if you like. But we think you'll come back and we want to make that whole experience easy for you without any loss or damage to data'.

  • vplewis
    vplewis
    Community Member
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    While I, on the other hand, think AgileBits customer support is first rate. Nor would I be so presumptuous as to tell developers when or for what to add staff. And thank you for so quickly adding Apple Watch support. Keep up the good work.—V

  • davidn
    davidn
    Community Member
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    Hi Again Drew_AG;
    I don't know what value addition "vplewis" comment is. It's a flame at me for expressing an opinion. Please consider removing that post and then this one.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited June 2015
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    I know that folks being critical of products or companies -- 1Password and AgileBits or otherwise -- that I hold in high regard can rub me the wrong way too. I just try to remind myself that people tend to only say these things because they're passionate and want the things they love to be better, even though I might not perceive it that way at first.

    And while I personally think that 1Password is pretty great, and I am also very proud of the support that my AgileBits colleagues and I give you and the rest of our awesome customers, I recognize that there's plenty of room for improvement; and I don't think these two perspectives are at odds with each other at all.

    So while we certainly appreciate the compliments and feedback, we'd also like to keep it friendly here on the forums, even when we have to 'agree to disagree'. Thanks! :) :+1:

  • davidn
    davidn
    Community Member
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    Hello Brenty; While I appreciate your point of view, neither your comment nor the other one responds to my original post. I call on you or a moderater to MODERATE, and remove the personal insult from vplewis and subsequent comments and return to the substance of the topic, whether or not there is a flaw in my 1PW installation that can be repaired, or if it is designed and expected behavior that every time the app relaunches it resets the column views.
    thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @davidn: Sorry for the confusion! Drew_AG did acknowledge the bugs you reported when he replied to your original post. Therefore I responded to you most recent post, as the original had already been addressed.

    We moderate in a, well...moderate (i.e. not radical) fashion. You're entitled to your own opinion, after all! Our role isn't to remove any post that shows negativity on command.

    Personally, I prefer the list layout myself (as you seem to), but I just use the defaults there so I hadn't noticed the particular issues you have. Thanks for bringing it up! :)

  • davidn
    davidn
    Community Member
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    Hello Brenty;

    I'm sorry to say this episode has cost Agile a customer. I will no longer support your product (after other long-lasting exchanges and frustrations as well). I've lived with some flaws for a while, and tried to get help on them the primary method that's offered, in a public forum, and got little substantive response, plenty of feel-good language, plenty of 'yeah we'll consider that' and finally, the lewis comment above, irrelevant and insulting and hijacked this thread. And Agile bits stands behind lewis and refuses to remove it.
    Most likely, Brenty, you and Drew don't set these policies, but whoever does, you can let them know that condescention towards customers has lost you at least one customer, who puts respect for customers ahead of product features. Goodbye.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited June 2015
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    "There is nothing either good or bad, but thinking makes it so." —Bill Shakespeare

    I've really wanted to reply here to hopefully make some sense of this, but I feared it would only make things worse. That said, I don't want to leave you hanging, since you're addressing me directly. If I've said anything that has offended you, I apologize, as that was never my intent.

    I may be completely wrong. I do not see this as abusive -- irksome, perhaps, to have someone disagree with you in a thread you started. That I can sympathize with. But I think you may be 'hearing' (seeing) something that I'm not, or perceiving it in a way that I do not. You may not like the things others say, and believe me I'm in the same boat myself more often than not!

    Frankly, I often find comments to be rather negative, but I don't think it would do any good to stifle you or anyone else who chooses to express themselves. After all, this is a public discussion forum where we want to encourage, well...discussion. We want people to speak their minds. Personalities clash. Tempers flare. It comes with the territory. And I believe that a cursory search will show you that plenty of insulting things have been said about AgileBits, my colleagues, and me personally. And I don't believe that your opinion is less valid than anyone else's, only different.

    Is there a line? Absolutely. But I don't think we're there yet. This isn't 4chan. I subscribe to the "I know it when I see it" school of thought when it comes to what exactly crosses that line and might warrant an edit, removal, or full-scale ban. And these are not measures we take lightly. I apologize if my own thick skin from decades of, well...the internet has caused me to have a skewed perspective on this. And it's a little bit confusing to be apologizing when it was someone else who offended you, but I am very sorry that you have a negative impression of the rest of the AgileBits team because of this. If you have a problem with me personally, I can accept that, and I'll be happy to continue this conversation privately if you prefer.

    Free thought and personal expression are valuable, even though it may not seem that way when someone else expresses their thoughts in a way that you find offensive. I believe that it is not necessary to take offense even when it is given; and sometimes we are inclined to take offense even when none is given. You too have taken advantage of this forum as a platform to share your opinions, and I wouldn't presume to delete even your more negative posts, even though I disagree and dislike some of the things you've said and how you've chosen to say them.

    Understand that free speech does not exist for you alone. Free speech exists for the person you hate. Sometimes, your are the person others hate. And some will hate what you have to say. Should they be allowed to dictate whether or not you're allowed to do so? As long as we can remain civil, we should each be allowed to speak our mind.

    My intention from the beginning has been to de-escalate. And rather than 'hijacking the thread', I've also tried to steer things back. In fact, you've really been the one steer the discussion. I've been sincere, but it's up to you whether or not you accept my sincerity. But for some reason you seem to bristle at my sincerity. I can appreciate that it may not be what you'd expected though.

    You speak of condescension and abuse, but I just don't see it. And believe me, I've experienced both of those things in great measure, especially playing online games (/shudder)! A lot of people are going to say and do things we don't like, but I don't think that necessarily means that they should be silenced. We always have the luxury of not engaging with them. You may perceive earnestness and disagreement as condescension and abuse, but that does not make them so.

    I care. And I believe that I'm not overreaching to say that Drew and the rest of the AgileBits team does as well, and are also completely sincere in their replies. I don't think it's fair of anyone to presume to know the intent behind Drew or anyone else's response, and that goes for you and me as well. Even knowing a person we may not know them well enough accurately make those kinds of assumptions.

    And If I didn't care personally, I wouldn't continue to try to engage with you, hoping to find some common ground. However, listening to customer feedback does not equate with doing whatever you want whenever you want us to. I know that not everyone appreciates that, but hopefully we can at least come to an understanding on that point. We do take your concerns and feedback (in regard to both our products and processes) seriously into consideration, not flippantly or with condescension, but we have a greater customer base and forum community to consider in both cases, not just you. I apologize if we sometimes come off that way. But understand that, again, if you're not willing to take for granted that we are sincere, you should, by the same token, not take it for granted that we are not.

    Am I disappointed that you've had a negative experience on my watch? Absolutely! Am I going to delete every post that you (or any other forumgoer) does not like? No. I don't think that's a reasonable way forward for any of us.

    ref: SXA-77868-568

This discussion has been closed.