Chrome wont load with 1P extension running until all my file servers connect (or fail to connect)

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Curt Cole
Curt Cole
Community Member

When I first boot and run Chrome, if the 1Password extension is loaded, Chrome will not fully load any tab until the mac's server connections are complete or fail. These are file servers that have nothing to do with Chrome or 1Password. When I'm on my fast office network the delay is trivial because the file servers connect pretty fast. When I'm home unless I have my VPN running they all fail which can take a few minutes. Chrome just spins until Finder notifies me that it can't find the servers. Then the tabs all quickly load and everything is fine. If I turn off the 1Password extension, Chrome loads normally. I store my vault on Dropbox but I'm not sure how that could make a difference.


1Password Version: Version 5.3.2 (532001)
Extension Version: 4.3.1.90
OS Version: 10.10.3
Sync Type: dropbox

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @Curt Cole,

    Can you try a couple of things for us please and report back with your findings.

    1. Does uninstalling the 1Password Chrome Extension, rebooting the Mac for good measure and then reinstalling the extension make any difference?
    2. Does disabling Dropbox Sync make any difference?
    3. Is it just Chrome, or if you were to try this in Firefox or Safari do you see the same behaviour?

    Now neither of the first two suggestions should have an impact but I've never come across a query like this before. I figure both are worth a shot as they won't do any damage even if the results are the predicted "no change". Number 3 is about determining if it's something specific to Chrome or not which could be informative.

    Assuming we don't learn anything from those can you send in a diagnostic report please, maybe there is something in the logs that will act as an indicator.

    I would like you to create the following Diagnostic Report please.

    Then send that report in an email to us at support+ forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Curt Cole
    Curt Cole
    Community Member
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    I tried the recommendations here and they did not work. The problem is limited to Chrome (not safari, don't use firefox so didn't test). I would like to send the diagnostic report as you suggest but that app tries to load Apple Mail which I don't use. My default email program is outlook but your diagnostic program ignores the default and forces Mail to run. How do I generate the report and send it to you in Outlook?

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @Curt Cole,

    After you've created the diagnostic report, instead of clicking on the Create New Mail Message... button you can drag and drop the report icon to the right of the button. So if you drag and drop to say your Desktop or Downloads folder it will copy the ZIP file there and allow you to attach it to an email in your default browser. Sorry for the confusion there.

    I am confused as to what the problem here is - it sounds very odd given it's only happening in Chrome. Hopefully the diagnostic report can tell us something.

  • Curt Cole
    Curt Cole
    Community Member
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    I submitted my diagnostic report a few weeks ago and have not heard anything back. What is supposed to happen?

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi Curt,

    I tried searching for the email address associated with your forum account, but I only found an email you sent us a couple years ago - nothing recent. That could mean we didn't receive your diagnostics report, or possibly that you sent it from a different email address. Did you receive a response from the BitBot assistant after emailing the report? If so, please let us know the support ID from that email so we can track down your email & report.

    On the other hand, if you didn't get any automated BitBot response after sending your diagnostic report (and since you haven't heard back from our support team), then unfortunately it sounds like we didn't receive your email with the report. Does it show up in your sent items? If so, was it maybe sent to the wrong address?

    I'm sorry you've been waiting for so long, and that we may not have received it from you in the first place! Assuming you still need help with the extension in Chrome, please try again to send us a new diagnostic report. Please post here to let us know once you've sent that, and also if you receive an automated response from BitBot. Thank you!

  • Curt Cole
    Curt Cole
    Community Member
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    I tried sending again. Support ID is [#QAI-56478-477]

  • sjk
    sjk
    1Password Alumni
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    Hey Curt,

    Your reattempt was successful and we now have your email with the diagnostics. Someone from our team will look that over and keep the discussion going with you directly through email. Thanks for your patience to get this resolved!

    ref: QAI-56478-477

This discussion has been closed.