The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

Can not sync with Dropbox when re installing 1password on new Mac

Danilochamorro
Danilochamorro
Community Member

I had to reset my Mac, I sync trough Dropbox, my 1password file is there, I go into 1password preferences, I go to sync and only says Vault, can not add dropbox, it only says Vault, and its pale, in other words, there is no option to open dropbox and get the 1password file. Please let me know what I can do.

Regards, Danilo


1Password Version: 1 Password 5 Mac
Extension Version: Version 5
OS Version: OS X 10.10.3
Sync Type: Dropbox

Comments

  • danco
    danco
    Volunteer Moderator

    Is the Dropbox program running on your Mac? It is needed.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Danilochamorro,

    I'm wondering what state 1Password believes it is in. To that end, I'm linking you to a page about starting over as an existing user. Do any of the images look like what you're seeing at all and if they do does the page help? The page in question is Finding existing 1Password data during setup. If that helps that's great :smile: If it doesn't help could you maybe supply a screenshot or two that can help us understand what you're seeing and what state 1Password is in.

    If you're unsure at all, the website How to take a screenshot can guide you and you can attach images to a post here in the forums using this image as a reference.

    If you do decide to do so please do check the image before uploading to make sure it doesn't display anything you really don't want visible in a public forum.

This discussion has been closed.