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Synchronisation change to Dropbox - all appendix are faulty

florianpilz
florianpilz
Community Member
in Mac

Today I have changed from WiFi Sync to Dropbox Sync.
Since this time, all attachments are faulty.
I get the error message: "The file can not be opened"

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Mac OS X Yosemite 10.10.3
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @florianpilz,

    I'm really sorry you're having a problem with your attachments! To help us figure out what's going on, I'd like to ask you to create Diagnostics Reports from your Mac and iOS devices:

    Mac: https://support.1password.com/diagnostics/mac.html

    iOS: https://support.1password.com/diagnostics/ios.html

    Then attach the entire file(s) with an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    You should receive an automated reply with a ticket ID number. Please post that number here so we can track down the reports and make sure you receive a reply as quickly as possible.

    Thanks in advance!

This discussion has been closed.