Why does Safari not recognise that the extension is installed

Community Member

My Safari web extension is installed, but constantly drops it's connection to the main app (see attached image)
It works sporadically, and I can't identify any patterns.
I have put the bypass in both my proxy settings and Sophos as per your website instructions. You can see in the image that the mini app is running, the extension is installed, but the two aren't talking to one another.
It worked perfectly until a few weeks ago.
This is my work (school)
laptop (MacBookPro), so could the problem be with our enterprise security systems?

1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: 10.10.3
Sync Type: DropBox


  • littlebobbytables
    1Password Alumni

    Hi @clumsden,

    Anything that sits at the networking level on the Mac could be a possible cause. Common ones are firewalls, proxies, anti-virus but parental controls are one example of another group of applications that may be the cause. I believe, but haven't experienced myself, that you may need to use and localhost as entries when configuring proxies and firewalls.

    I would also say that there is at least one scenario where the local bypass list for a proxy is ignored, this post from a rather informed user might be of interest, 1Password 4.4.3 and Mavericks 10.9.5 Proxy WPAD Settings. It wasn't something I was aware so I learnt something new.

    When you refer to enterprise security systems is that Sophos or something else installed on this Mac?

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