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5k retina iMac won't iCloud sync with iPhone 6

elfcollier
elfcollier
Community Member

I have a late 2014 5k Retna iMac and an iPhone 6. Both are updated to the latest OS/Software versions. I downloaded both 1P program and 1P app from the apple App Store this week.

When I modify my vault on my computer it does not sync to my iPhone. I've tried r-downloading the app a couple of times. I've erased the iCloud data via both computer and app.

I was very excited about the program. Why won't the computer and iPhone sync via iCloud?????????

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @elfcollier,

    I'm sorry you're having some trouble with iCloud sync!

    The first thing to check is that you're using version 5 of 1Password on both your Mac and iPhone. Also, on your Mac, you must be using the Mac App Store version of 1Password, because the AgileBits Store version doesn't include iCloud sync. Assuming that's all fine, you'll want to make sure iCloud sync is enabled in the sync preferences of 1Password on your Mac as well as your iPhone:

    If everything seems to be set up correctly, there's a good chance you can solve the problem by following the steps in our troubleshooting guide here: Troubleshooting iCloud sync issues

    Please let us know how it all goes! If you run into any problems while following those steps or still just can't seem to get iCloud sync working, let us know and we'll continue from there. Thanks!

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