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Cannot open 1password after upgrad to 5

Renz
Renz
Community Member

Today I upgraded from 1password4 to 1password5 and now I can no longer login with the master password. There is no error message, it just no longer gets me in. I have been using the same password for 6 months with this program so I know it is correct.

What can I do?

thanks,
Renz


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.10.3 OS Yosemite
Sync Type: Not Provided

Comments

  • AGMarshall
    AGMarshall
    1Password Alumni

    Hi @Renz. Are you receiving any sort of error? What exactly is happening when you open 1Password 5 for Mac? Does a restart of your Mac help the situation?

  • Renz
    Renz
    Community Member

    Hi - I have not done a restart since the upgrade, I will try that now and get back. thanks. Not receiving any error msg - just the password prompt.

  • Renz
    Renz
    Community Member

    A restart has fixed the problem - I am in now, thanks.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Glad to hear it's all working now @Renz :smile:

    As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!

This discussion has been closed.