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Database Backup Failed

mhonig
mhonig
Community Member
in Mac

On my iMac running Yosemite and 1 PW 5, I get the following message: DATABASE BACKUP FAILED. The 1 Password Database could not be backed up. Database exists but is invalid. One or more files may be missing.

This message comes up every few minutes, even when 1 PW is not open. What to do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGMarshall
    AGMarshall
    1Password Alumni

    @mhonig I'd like to ask you to create a Diagnostics Report from the Mac where this message is appearing.

    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • paulratcliff
    paulratcliff
    Community Member

    Exactly the same problem as this member. Namely "DATABASE BACKUP FAILED. The 1 Password Database could not be backed up. Database exists but is invalid. One or more key files may be missing." Running Yosemite 10.10.3 on MAC

    Please advise

    Thanks

    Paul

  • AGMarshall
    AGMarshall
    1Password Alumni

    @paulratcliff Let's take a look at your 1Password installation as well. I'd like to ask you to create a Diagnostics Report from your Mac.

    —Mac—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.