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iphone isn't entering a new password from imac os 10.10.4

irving
irving
Community Member

one password isn't entering into i passwo0rd for iphone. I'm using dropbox. It appears that my other passwords are entered. I password 5.3.2. dropbox. latest iphone 6 plus software.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGMarshall
    AGMarshall
    1Password Alumni

    @irving Just to clarify the issue, are you saying that a login item that you create in 1Password 5 for Mac isn't syncing over to 1Password 5 for iOS via Dropbox syncing?

  • irving
    irving
    Community Member

    Yes that is correct. Last night for a test I entered a new password into my mac . Then I entered a new password into my iphone. Neither one moved onto the other program.

  • irving
    irving
    Community Member

    Usiing dropbox. Mac version 5.3.2 (532001) Iphone 5.4.2. Latest operating system on both units.

  • AGMarshall
    AGMarshall
    1Password Alumni

    @irving Thanks for the confirmation. Let's take a look at both of your 1Password installations. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    —iOS—
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • irving
    irving
    Community Member

    Both diagnostics reports sent. Iphone and the mac. Used the code to send the mac report.

  • Thanks! We'll continue the conversation via email. :)

This discussion has been closed.