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1Password is crashing when opening the Preferences and/or Diagnostics Menu

pierrer
pierrer
Community Member
edited June 2015 in 1Password 4 for Windows

Hello

Just bought and installed the software today and it crashes every time I try to open Preferences.
this is the error info I get:

Problem signature:
Problem Event Name: BEX
Application Name: 1Password.exe
Application Version: 4.5.0.575
Application Timestamp: 556c1f2c
Fault Module Name: StackHash_4c4a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00de9d80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 4c4a
Additional Information 2: 4c4ad7529a34983b6293625c48169922
Additional Information 3: 4c4a
Additional Information 4: 4c4ad7529a34983b6293625c48169922

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

help please

Regards Pierre

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeT
    MikeT
    edited June 2015

    Hi @pierrer,

    Thanks for reporting this crasher to us, I'm not able to reproduce the Preferences crashing on either Windows 7 and Windows 8.1. I even tested Windows 10 Insider build, no problem.

    Can you tell me if 1Password asked you to submit the error report to us and if you've said yes to it? It will contain a better report for us to work on.

    If not, are you able to unlock the program to go to the Help Menu > Diagnostics Report > Export to File? If yes, please email that diagnostic report to us at support+windows@agilebits.com and we'll help you fix this.

    Thanks!

  • pierrer
    pierrer
    Community Member

    Hello Mike and thank you for your prompt reply.
    1Password did not ask to submit an error report. I only got a a prompt from Windows 7 asking me if i wanted to close the program or look for a solution on the internet.

    Just tried to get you a diagnostics report and it crashed again with this message:

    Problem signature:
    Problem Event Name: BEX
    Application Name: 1Password.exe
    Application Version: 4.5.0.575
    Application Timestamp: 556c1f2c
    Fault Module Name: StackHash_4c4a
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 02628040
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081
    Additional Information 1: 4c4a
    Additional Information 2: 4c4ad7529a34983b6293625c48169922
    Additional Information 3: 4c4a
    Additional Information 4: 4c4ad7529a34983b6293625c48169922

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    Regards Pierre

  • MikeT
    MikeT

    Hi @Pierre,

    Try downloading the latest copy of 1Password here: http://agilebits.com/downloads and run the installer again to replace the current copy. Once it is done, reboot your computer, and see if it works.

This discussion has been closed.