I cannot apply my licence - why?
I have a new MAC laptop and I installed the new 1password 5 on it. The trial has expired. I went to the site and entered my email. It gave me three license to upgrade from. I had Version 3 on my old laptop. I picked a license and purchased the upgrade. when I install the new license it does not recognize the new license. I checked and see that I purchased both from the agile bits website. What am I doing wrong. Very frustrated.
1Password Version: 5.3
Extension Version: Not Provided
OS Version: OS X Yosemite
_Sync Type:_Shows none under sync option
Comments
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Hi @tevoight,
Can you do us a favour please and look over our page How do I add my license to 1Password?. Using this page as a guide, can you either successfully add your licence file to 1Password 5 for Mac or can you describe where in the steps the problems start happening i.e. when does what should happen start diverging with what you are seeing. Once we have a better idea of where in the sequence of steps the issue is we should be able to assist :smile:
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Thank you for the quick response. I have went over the link you provided again. I did do as it asked. I went into the app chose license. Then clicked on the add license option-directed it to the license I downloaded and it just goes back to the trial expired. is there a log file I can look at?
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Hi @tevoight,
So just to confirm, you viewed the email we sent you and you clicked on the link in that email where it said Click here to Apply Your 1Password License. It successfully opened a web page that looked like the screenshot in step 2.
If you've done both of those can we quickly check something please. Can you try rebooting your Mac and seeing if the licence window in 1Password for Mac looks at all like this?
The important part is the yellow seal. If you can see that you're licensed. I'm wondering if a reboot will clear the glitch as I suspect you've done what you need to.
Let us know how you get along :smile:
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Ugh... I feel stupid. The reboot did the trick. (I thought that was only a Windows Fix. ;o) ). Thank you very much for your input.
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You're not stupid at all @tevoight as on a Mac it's easy to forget that sometimes a reboot can also resolve weird issues, just like it can on a Windows machine. I've even spent time troubleshooting a problem only to later discover I should have started with a reboot so it's not just you :wink: Glad to hear it's all properly licensed now :smile:
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