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I am being asked to pay and I have paid

howardjoel
howardjoel
Community Member
in Mac

I am being ask to pay and I have have paid

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • howardjoel
    howardjoel
    Community Member

    please help now!!!!!!!!!!!!!!

  • hawkmoth
    hawkmoth
    Community Member

    How are you being asked to pay? Where did you pay in the first place?

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @howardjoel,

    You said you're being asked to pay, do you mean that you're seeing a Trial Expired message in 1Password? If so, please take a look at this article for more information.

    I tried searching our system for the email address associated with your forum account but couldn't find any licenses for you. If you purchased a license for 1Password for Mac from the AgileBits Store with a different email address, you can have your license resent to you from the "I've lost my license" section of this site.

    Or is it possible you purchased 1Password for Mac from the Mac App Store? In that case, you'll need to install the Mac App Store version of 1Password. Just launch the Mac App Store, make sure you're signed in with the same Apple ID you used to make the purchase, and reinstall 1Password from the Purchases section.

    Hopefully this helps, but if you have more questions or need anything else, just let us know! :)

This discussion has been closed.