Auto-submit no longer works in Firefox, but works great in Chrome

rshah

OSX 10.10.3 (14D136)
Firefox 38.0.5
1Password for Mac 5.3.2 (532001)
1Password Firefox Extension 4.3.1

Auto-submit doesn't work. The form fields are "filled" correctly, but no matter which website I'm on, the submit never works. This started happening a few versions of Firefox ago (nearly 3 months ago).

Here are the things I've tried (no particular order):

• Removing the FF Extension and re-installing
• Upgrading to the latest 1P for Mac

Auto-submit works great in Chrome, which leads me to believe that something is corrupt in the Firefox add-on data store or cache.

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1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: OS X 10.10.3
Sync Type: Not Provided

Lars

Hi @rshah,

Thanks for getting in touch with us. I'm a little surprised things aren't working for you, because on my own MacBook Air, that's the exact same setup I'm currently using: 38.0.5 with Firefox extension 4.3.1 and 1Password for Mac version 5.3.2. Auto-submit is working fine for me, which leads me to believe it's something with your particular setup. Have you tried auto-submit with Safari, and does that also work, or does it give you problems?

Either way, I'd like you to create a diagnostics report from your Mac and send it to us via email. Please do not post your diagnostics report information here in the forums, but do include a link to this thread when you send it via email to support+forums@agilebits.com

We'll take a look and let you know what we find out via email.

rshah

Not sure if it matters, but I'm using a Macbook Pro Retina.

I don't use Safari, but I do use Chrome often. Auto-submit works in Chrome. It's just Firefox (my primary browser) that has this problem.

I'll send the report.

Drew_AG

Hi @rshah,

I wasn't able to find your email & diagnostic report when I searched for the email address associated with your forum account. If you haven't sent it yet, that's no problem at all! :) There's no rush, I just wanted to make sure we received it if you had already sent it.

Once you send the report (or if you already sent it), you should get an automated reply with a ticket ID. If you want to post that ticket ID here, we'll be happy to track down your report and make sure it gets answered quickly. Thanks!

rshah

Ticket DVE-66234-144.

Thanks for jumping into the fray so quickly.

Drew_AG

Hi @rshah,

Thanks! I see that you've already received a couple replies through email since sending in your report - we'll keep the conversation going via email so we don't duplicate efforts or cause confusion between here and there. Hopefully we'll have that all sorted out very soon! :)