Compensation for the purchase of two copies 1password

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aleksandr_bukhalo
aleksandr_bukhalo
Community Member

I bought 1password in the store Agilebits store, but I don't know what will not work icloud synchronization. I can buy 1password in the AppStore and get a refund for the purchase in Agilebits store?
P.S. Sorry for my bad English.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited June 2015
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    If you bought your copy from AgileBits within the past 30 days, they will issue a refund, and you will then be able to buy a license through the Mac App Store. If you have registered for the forum with the same email address you used to buy your license from the Agilebits web store, someone should be along to take care of your refund. If you used a different email address for your purchase, send email to support+licenses@agilebits.com requesting your refund and giving the email address you used when you bought your license. You'll receive an automated reply that includes a support ticket number. You could speed things along if you post that ticket number back here in this forum thread.

    If your transaction was longer ago than 30 days, you will need to buy another license from Apple without a refund from AgileBits.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2015
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    Hi @aleksandr_bukhalo,

    Thanks for contacting us here today, and for trying out 1Password! We're sorry for the confusion about iCloud sync.

    As hawkmoth mentioned, we may be able to offer you a refund for the 1Password license you bought from our AgileBits Store. I am sending you an email with more details specific to your purchase, and we can continue the discussion there. Keep an eye out for an email from AgileBits. Cheers!

    ref: SHG-49338-645

This discussion has been closed.