I have purchased one license and charged for two

tatarac

I have purchased a license for 1password because I really love your app but somehow it charged me twice.
Is it possible to cancel and refund one of those two payments?

Please let me know what are further steps.

Thanks!

Drew_AG

Hi @tatarac,

Thanks for letting us know, I'm sorry for any trouble! I was able to find both purchases in our system, and I refunded one of them (you should see the credit in your account soon).

It looks like you placed one order with a typo in your email address ("gamil" instead of "gmail"), and then another order with the correct email, so my best guess is that you made the correction after the first purchase, then submitted the order again. I don't know that for sure, but wanted to mention it in case you were curious how it may have happened. I made sure your email address is correct and resent your license info so you have a copy of that.

You should be all set, but if you need anything else, please let us know! :)

ref: 858754

emily

Hi @Drew_AG I think I had the same problem. When I clicked on the purchase button for the first time, the page simply refreshed, so I guess it didn't go through. I clicked on the button for the second time and then I saw the receipt page. But when I checked my email, I received 2 confirmation emails, so I guess I actually purchased twice.

Could you help me refund as well? Thanks.

Vee_AG

Hi @emily,

Sorry for the checkout mix-up! I've refunded your second purchase and sent you a new email with the active license you should use going forward. Thanks for buying 1Password today; we hope you like it! Let us know if there's anything else we can do for you. :)

ref: 859762

emily

@Vee Thank you.

littlebobbytables

Glad we could resolve that for you @emily :smile: