1Password Mini crash loop

philmcole

Hey guys,

I just experienced a weird behavior of 1Password mini and 1Password. Suddenly this crash prompt of 1Password asking if you want to send a crash report came up, but it disappeared immediately. I went on with my work and there it was again. As I moved my mouse quickly over it it was not clickable and the spinning wheel appeared. Note that at this point the 1Password mini application wasn't in the menu bar anymore. I force quit the main application in the activity monitor but this crash prompt appeared on and on, staying for a short moment and disappearing again. I took a closer look in the activity monitor and I saw that the main application was closed but 1Password mini started and closed repeatedly. I was unable to force quit 1Password mini, so I left this loop going. After about 5 mins the loop suddendly stopped. 1Password mini was in the menu bar again, and I could open the main app without problems, since it froze at the time the loop was going.

Can I send you any logs?
(I'm unable to attach 2BUA8C4S2C.com.agilebits.onepassword4-helper.log right now?!)

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1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: OS X 10.10.3
Sync Type: Dropbox

Drew_AG

Hi @philmcole,

I'm sorry you had such an odd problem with 1Password! If it only happened the one time and things are working correctly for you now, it's most likely a one-time fluke. However, if you'd like to send us some logs to see if we're able to find anything that might explain what happened, you can create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/mac.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox. You should receive an automated reply with a ticket ID number. If you post that number here, we'll be happy to track down the report and make sure you receive a reply as quickly as possible. Thanks!

philmcole

Another thing somewhat odd is what I receive now on every fresh boot. The 1Password crash reporter comes up asking if I want to send an report because 1Password mini crashed. This occurs on every boot.

I send you an diagnostics report.

Drew_AG

Hi @philmcole,

Sounds like it wasn't just a one-time thing. I'm sorry this happens every time you reboot! Are you able to send the crash report when that happens? If so, that will be helpful for our developers (the crash report is different from the diagnostics report, and is sent directly to our developers, although you won't receive a direct reply from that).

I wasn't able to find your diagnostics report when I searched for the email address associated with your forum account, so I'm guessing you may have sent it from a different address - which is fine! I just wanted to make sure we received it. If you received an automated response that we received your email, you should hear back from someone soon. I hope we're able to resolve that quickly for you!

philmcole

Yes, I received an automated message from you, and was indeed using a different Email.
I can of course send this crash report which occurs with every boot. I've sent it the first time it occurred and since then not anymore, because I don't want to annoy the developers with the same crash log on and on :lol:

littlebobbytables

Hi @philmcole,

If you aren't already in contact with somebody from AgileBits could you post the ticket ID here please. It will allow us to find your email and ensure it receives attention. It may be that somebody is already attending to your case though and if they are fingers crossed for a speedy troubleshooting session :smile:

philmcole

Don't know if this is the right one: support ID [#NJE-26367-329]

Drew_AG

Hi @philmcole,

Thanks! And yes, that's the right ID for your support case. We received your Diagnostics Report, and I updated the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there. Hopefully we'll get this all sorted out soon!

ref: NJE-26367-329