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I created a master pass word but have not yet done anything else. Now the password does not work.

tinaleslie
tinaleslie
Community Member

A few days ago I purchased the 1password app and created a master password. Now when I want to continue with the app -- i.e. enter my passwords for security, the master password does not work "incorrect password".
What do I do?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • tinaleslie
    tinaleslie
    Community Member

    I do not know the answers to the "not provided" questions

  • hawkmoth
    hawkmoth
    Community Member
    edited June 2015

    The easiest thing for you to do is start over. Directions for that are on this page. Make sure you keep a safe record of you master password. If you don't have that, you won't be able to get to your data, and no one will be able to help with that either.

    Edit: I deleted your duplicate post to keep the discussion in one place to avoid confusion.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @tinaleslie,

    If you haven't actually entered any data in 1Password yet (aside from creating a master password), then as hawkmoth said, the easiest thing to do is start over. When you do that, you'll be able to choose a new master password. When you do that, it may help to take a look at this knowledgebase article: How do I choose a good Master Password?

    Hopefully this helps, but please let us know if you have any trouble with that, or if you need anything else. Thanks!

This discussion has been closed.