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WiFi Sync still does not auto-sync

tseager
tseager
Community Member

Has auto WiFi sync been enabled? I can't quite tell from the last few posts of this thread. I have a colleague who says auto sync works for him on 5.3 for Mac. He just opens both apps and it syncs.

https://discussions.agilebits.com/discussion/29104/how-to-get-automatic-wi-fi-sync-to-work-upcoming-1password-updates-for-desktop-are-required

If WiFi Sync is not yet done automatically, is there any way the sync option could be moved up in the options? Should not take 7 steps to initiate once opening the application. Drives me crazy.

Thank you

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Wifi between 1P5 for Mac and 1P5 for iOS is entirely automatic when 1P is unlocked on both Mac and iOS device. Please tell us:

    Stephen

  • tseager
    tseager
    Community Member

    Thanks Stephen. Using 1PW 5.3 for Mac (530029) from the app store and 5.4.2 for IOS.
    Open 1Password on both OS X and IOS
    Steps on iOS:
    0-Unlock app
    1-Settings
    2-Sync
    3-Start Syncing
    4-Sync using Wi-Fi
    5-Select desktop
    Note: has not synced since done manually last time
    6-Sync Now

    then back out using the following sequence if needing to return to the same spot:
    Wi-Fi Sync
    Cancel
    Sync
    Settings

    Or selecting the button bar shortcut

    How do I know if it's synching automatically?

  • Stephen_C
    Stephen_C
    Community Member
    edited June 2015

    How do I know if it's synching automatically?

    When you open 1P on an iOS device (if it's already unlocked on the Mac) and go to the Settings > Synch screen you will see when it last synch'd (which, in that case, should be within the last few seconds). If it's not working try re-booting both devices: that's what usually solves any glitch for me.

    Stephen

  • tseager
    tseager
    Community Member

    Tried restarting both devices to no avail. But to honest, auto sync has never worked since reimplemented by Agilebits.

    Perhaps I have a different version of the app? I have to go to "Settings", "Sync", "Primary Vault/Start Syncing", "Sync using Wi-Fi", [Mac computer name], before I see the dialogue on what I've synced with and when.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @tseager,

    If you're using version 5.3 on your Mac and version 5.4.2 on your iOS device, automatic Wi-Fi sync should work. One thing I wanted to ask (as I don't think you mentioned it) is, do you have the 1Password app open (and unlocked) on both your Mac and iOS device? The apps need to be open in order for that to work.

    Assuming you have both apps open when you want the sync to work, then it sounds like the Wi-Fi sync setup is not being completed on your iOS device. The reason I say that is because you mentioned you need to go to Settings > Sync > Start Syncing each time in the iOS app. However, once the Wi-Fi sync setup is complete, you should no longer see "Start Syncing" in the sync settings. Instead, it should say that the Sync Service is Wi-Fi. So I think something is going wrong during the setup.

    The first thing I'd suggest is to make sure you're following the steps to set up Wi-Fi sync in this knowledgebase article. It sounds like those are basically the steps you're following, but you mentioned that after you start syncing, you tap "Cancel". I might be misunderstanding what you mean, but it sounds like you cancel the Wi-Fi sync setup. When you go through the setup, does the sync complete? Does the "Secret" from your Mac still appear during the setup, and does it match what you see in the Wi-Fi Server settings in 1Password on your Mac?

    Let us know how it all goes, and we'll continue from there. Thanks!

  • tseager
    tseager
    Community Member

    Thanks Drew. Although I followed your directions, everything seemed setup correctly.

    But your response prompted me to think that perhaps I'd better set it all up again.

    I deleted the app and re-synced my data. Was simple enough to setup and walk through.

    Oddly, the menu options starting at "settings" "sync" were quite different this time. Menus and displays are in a different order on nearly every page I browse through.

    I can see what Stephen was saying in his last post, his description now matches what I can see on screen.

    Not much else looks different, except the sync settings.

    Better yet, I open the app and it's syncing as expected.

    Thank you both for your help!

  • Megan
    Megan
    1Password Alumni

    Hi @tseager ,

    I'm so glad to hear that Stephen and Drew were able to help you get sorted out here. I hope that 1Password behaves perfectly for you from now on, but if you notice anything else wonky, please let us know - we're happy to help!

This discussion has been closed.