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Password Generator window not opening

Curt R
Curt R
Community Member

Using 1 Password version 5.3 from the Mac App store in Chrome. When try to change a password as per 0.7 Changing a Password, when I get to step 4 and click on the 1 Password icon, the password generator does not open, nor the window showing the suggested password with the Fill option.


1Password Version: 5.3 (530029)
Extension Version: 4.3.1.90
OS Version: 10.10.3
Sync Type: iCloud

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi Curt,

    When you click the 1Password extension icon in your browser, one of the first options in the window that opens should be "Password Generator". Do you mean that option isn't listed there at all?

    If you do see "Password Generator" in the 1Password extension, hover your mouse over that option. It should then open a sub-menu that has the Fill button and options for generating passwords.

    If that's not what you're seeing, can you please describe what you see instead, or what happens when you hover your mouse over the Password Generator option? Thanks!

  • Curt R
    Curt R
    Community Member

    Drew. Okay, I did not understand the significance of the password extension icon, nor even see it there at the end of the address window. Instead, I was clicking on the 1Password icon in the toolbar. After posting my inquiry, I did find the icon on the top menu bar, which I guess opens the same window as the extension icon. Both of those indeed display the password generator - so I am now good to go. The distinction of these various icons from one another was not clear to me from the tutorial I referenced in my original post. Thank you so much for your reply. Curt

  • On behalf of Drew, you're welcome. Please let us know if you have any other questions! :)

This discussion has been closed.