How to upgrade from a 6-seat small business license

Community Member

I'd like to upgrade my team to the current version of 1P. Our last license was a 5-user "Small Business" license. I've tried two options via your store, and neither gave me what I wanted:

  1. Go to the standard store, click the Upgrade button, and put in my license key. This offers me a discounted upgrade price of $25 for one user. I'm happy with that rate, but I'd like to upgrade all five copies and get another.
  2. Go to the business store. This store doesn't appear to have any sort of upgrade path at all, and when I put in that I want six users, the price comes back as $45/user, which is more than the single-user price in the standard store.

How do I upgrade my license to get six users and obtain some sort of upgrade discount?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Megan
    1Password Alumni

    Hi @BobW,

    I was able to locate your license details in our back office records by searching the email address that you have in your forum profile. It appears that you currently have a family license for 1Password 3. Our licensing (with respect to the family license in particular) has changed slightly since you purchased 1Password 3: when Apple introduced Family Sharing, we re-structured our family licensing to match with the App Store's policies, which meant we did away with the larger family license and now allow a single license to be shared among up to five members of the same household.

    Since you're using 1Password for a small business though, you do want to use the business store for your purchase. Because you're a long-time 1Password user (and because 1Password is currently on sale) I've generated a coupon for you to give you a bit of an extra discount on your business license purchase. I'm sending it to you via a private message.

    ref: 7165

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