After reinstall of the MacOS yosemite, I cannot sync my 1PW iOS with the mac.

bathdan

Hardware: iPhone 5s iOs 8.3 - MacBook pro retina 15" with Yosemite
After reinstall and reload of all my User Data, I cannot sync my 1PW iOS with the mac. I have followed the steps explained on your tutorial but nothing to do. How do I find the menu "merge these vaults anyway"?

Messages on iPhone are (in French):
Problème de synchronisation Error Domain=NSPOSXErrorDomain Code=61 "L'opération n'a pas pu s'achever. Connection refused"
and another time:
Problème de synchronisation Tenté de synchroniser avec un coffre différent que celui initialement configuré.

Please do you have support in french?
Thanks and best regards, Dan.

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1Password Version: 5.3.2
Extension Version: 4.3.1
OS Version: OS X 10.10.3
Sync Type: WiFi
KB Article: vault-mismatch-error

littlebobbytables

Hi @bathdan,

I am not sure if anybody speaks French here at AgileBits. I will ask but maybe if I am careful with what I write it will translate with minimum errors.

I have just two questions before we proceed.

1. Is your vault only on your iPhone?
2. If your vault is on your iPhone and Mac, are both up to date?

bathdan

Hi @littlebobbytables ,

vault = coffre (in french)?

If yes, I have sync my "vault" on Mac with my iPhone and my iPad (like I do since many years now).
The goal to have 1Password on iphone and mac, is that I can synchronize together;
that is normal that both are not always identical ; otherwise what's the point of sync?
Now I have 3 or 4 entry in the iPhone that doesn't exist on mac.
Thanks for your help.

Stephen_C

vault = coffre (in french)?

Also maybe vault = tresor? :)

Stephen

Drew_AG

Hi @bathdan,

Thank you for the additional information. It sounds like you started getting the errors during Wi-Fi sync recently, so that now there are a few items in 1Password on your iPhone that haven't synced to your Mac.

The error message you receive when you try to sync sounds very similar to the one in this knowledgebase article. Even if it isn't the exact same problem, please try the troubleshooting steps on that page to see if they help.

I hope this translates correctly into French! If you have questions about that, please let us know. Thanks!