Automatic login fails but copy/paste works?

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ekkis
ekkis
Community Member

I log into a website where if I press the 1Password button and select the credentials for the site, submission fails. curiously though, if I copy the password from 1Password and paste it into the website, it works! what could be wrong?


1Password Version: 5.1 (510027)
Extension Version: 4.3.1
OS Version: 10.10.3
Sync Type: Dropbox

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  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @ekkis,

    I'm sorry you're having trouble with one of your Login items!

    If it works when you copy & paste your login credentials, but not when you have the extension fill them for you, please follow these steps to save a new Login for that site. Does the new Login item work correctly?

    Let us know how it goes, thanks!

  • ekkis
    ekkis
    Community Member
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    thank you Drew. that fixed whatever the issue was

  • ekkis
    ekkis
    Community Member
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    incidentally, I love 1Password. it's without doubt one of the most useful software tools I run. good job with it

  • Drew_AG
    Drew_AG
    1Password Alumni
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    You're very welcome @ekkis, I'm glad that took care of the problem! If that Login item was previously working, then something probably changed on the website itself. Following those steps to save a new Login allows 1Password to refresh everything it "knows" about the page, so that can be a useful troubleshooting tip.

    Thanks so much for your kind words, I'm really glad to hear you love 1Password - we want our customers to enjoy using it as much as we love making & supporting it! :) If you need anything else, just let us know, we're always happy to help.

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