I have lost my license number

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Drew_AG
Drew_AG
1Password Alumni
This discussion was created from comments split from: i lost my password.

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  • Jeff Garvin
    Jeff Garvin
    Community Member
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    I have lost my license number. When I enter my user name and password it says I have no account but I do. When I ask try to contact support it says I have no account but I do. What do I do? I know my password, that is not the issue.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    @Jeff Garvin

    Hi Jeff,

    Since you're having a different issue than the previous discussion, I've moved your message to a separate thread. I'm sorry you're having trouble finding your license number for 1Password!

    I tried searching our system for the email address associated with your forum account but couldn't find any licenses for you. If you purchased a license for 1Password for Mac from our web store with a different email address, you can have your license resent to you from the "I've lost my license" section of this site.

    Or is it possible you purchased 1Password for Mac from the Mac App Store? In that case, you don't need a license code, as you can simply reinstall it from the Mac App Store. Just launch the Mac App Store, make sure you're signed in with the same Apple ID you used to make the purchase, and reinstall 1Password from the Purchases section.

    Does that help? If you're still having trouble or have more questions, please let us know.

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