Sync over wi-fi doesn't work

myshov

Hi guys!
I've just tried all your advices from other posts about syncing over wi-fi but they doesn't work.

1. I've read all guides about syncing over wi-fi in help center
2. I tried reboot router, macbook and iPhone
3. I tried reset network settings on iPhone
4. I tried set up ad-hoc network on macbook
5. Firewall turned off
6. I've updated all desktop and mobile application up to latest version

:(

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: os x 10.10.3
Sync Type: wi-fi

Stephen_C

Please tell us the exact error message you get. It would help us to help you. :)

Stephen

myshov

I haven't got any error messages. I just open wi-fi sync window on my mac and open wi-fi sync settings on my iPhone. There is no any computers in the list to choose. When I tap on the "refresh list" it doesn't help.

Stephen_C

What version of 1Password for iOS are you using?

Stephen

myshov

I am using on iOS version 5.4.3

Vee_AG

Hi @myshov,

In this case, I think we could benefit from looking at some Diagnostics Reports, one from each of your devices. Here's how to create them:

Mac: https://support.1password.com/diagnostics/mac.html

iOS: https://support.1password.com/diagnostics/ios.html

Then attach the entire report file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your emails, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive automated replies from our BitBot assistant with Support ID numbers. Please post those numbers here so we can quickly track down the reports and ensure that they are investigated quickly. :)

Once we see the reports we should be able to better assist you. Thanks in advance!

myshov

Hello! Here is support id from iOS diagnostic report answer [#XSW-37781-317].
Support id from Mac OS X diagnostic report answer is [#LUX-65477-811].

littlebobbytables

Hi @myshov,

Somebody should be in touch shortly in regards to your issue. As we've moved to email I'm going to go ahead and close this thread but if you have any further questions or issues please do post.

ref: XSW-37781-317