Can't apply license

daclements

I just bought a new MacBook and I;m trying to install 1Password to sync with my existing vault on Dropbox. I downloaded 1Password from the website and installed it. When I retrieved my license file by entering my email address on your website and I go to install the license, 1Password does nothing. When I go to 1Password 5 > License and try to manually navigate to the license key file, it just refreshes the dialog box for adding your license or buying one. What am I missing? I tried reinstalling 1Password and restarting my MacBook to no avail.

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.3
Sync Type: Dropbox

Stephen_C

What happens if you click on Click Here To Apply My License in the licence file? There is a knowledge base article here which may help:

How do I add my license to 1Password?

Stephen

littlebobbytables

Hi @daclements,

Did Stephen_C's post help at all? I did try searching our records for your licence but I couldn't find any results based on your forum email address. Please do let us know how you get along.

daclements

Here's a video of what happens when I try to apply my license: https://drive.google.com/a/davidclements.me/file/d/0B9VvnxQpGfq7RUdYVzBVUlpYcms/edit?usp=drivesdk

I have updated the email address on my profile so that you can see my license. Thanks

littlebobbytables

Hi @daclements,

This is unusual. You are doing everything properly so I'd like to see if the log highlights anything.

I would like you to create the following Diagnostic Report please. This guide will assist.

• For 1Password on your Mac

Please do not post your Diagnostics Report in the forums

The email address you will want to use is support+forum@agilebits.com

When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

daclements

Email on its way :)

ref: HPI-57582-889

littlebobbytables

I see somebody is already in contact with you. Hopefully we can get this resolved now :smile:

As we are communicating with you via email I'm going to go ahead and close this thread but if you have any further questions or issues please do post.