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Extension not available in Safari

Drew_AG
Drew_AG
1Password Alumni
in Mac
This discussion was created from comments split from: Incompatible with OS X 10.10.4?.

Comments

  • hoosierjay
    hoosierjay
    Community Member

    I am using the newly released OS X 10.10.4 and while 1Password works, the extension is not available in Safari.

  • AGMarshall
    AGMarshall
    1Password Alumni

    @hoosierjay I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @hoosierjay,

    I hope you don't mind, but since the problem you described sounds different than the issue in the previous thread, I've moved it to a new discussion to avoid confusion.

    Thanks for sending your diagnostics report! I see that someone has replied to you (if you didn't receive the email, please make sure you check any junk folders/spam filters to see if it was caught there). Hopefully you're all set, but if you need more help with that, we'll keep the conversation going directly via email to avoid complicating things between here and there.

    ref: AFG-47281-398

This discussion has been closed.